FAQs and Troubleshooting
A regularly curated list of the most commonly asked questions by People customers.
10 articles in this collection
Written by Sat Sindhar and Jason Sturman
Written by Sat Sindhar and Jason Sturman
Information Security
Find out the key details about our INFOSEC, ISO27001, ICO, GDPR and other policies
Written by Sat Sindhar
Updated over a week ago
Updated over a week ago
Access Denied Message in Google Chrome
Here's how to resolve the access denied message in Chrome, and why you might be seeing it
Written by Jason Sturman
Updated over a week ago
Updated over a week ago
Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies
Clear your cache and browsing history to help eliminate issues in People®
Written by Jason Sturman
Updated over a week ago
Updated over a week ago
Proxy Server / Firewall Problems
Allow access to People® in your firewall
Written by Jason Sturman
Updated over a week ago
Updated over a week ago
Clear Cache/Browsing History in Google Chrome
Clearing the cache / deleting your browsing history can help eliminate issues encountered in People®
Written by Jason Sturman
Updated over a week ago
Updated over a week ago
Resend welcome / login details to an employee
Follow these quick steps to resend a welcome / login email to an employee
Written by Sat Sindhar
Updated over a week ago
Updated over a week ago
Planner View Issues
How to remedy the planner if days of the month aren't appearing properly
Written by Jason Sturman
Updated over a week ago
Updated over a week ago
Logging in, reset passwords, your company login page
Rules for Password Attempts & Unlocking Accounts
After 5 incorrect password attempts you will be locked out of your account for 30 minutes.
Written by Jason Sturman
Updated over a week ago
Updated over a week ago
Password reset or cannot login
Learn how to reset your password or the reason why you cannot login
Written by Sat Sindhar
Updated over a week ago
Updated over a week ago