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FAQs and Troubleshooting

FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by People customers.

13 articles in this collection
Written by Sat Sindhar and Jason Sturman

Information Security

Find out the key details about our INFOSEC, ISO27001, ICO, GDPR and other policies
Written by Sat Sindhar
Updated over a week ago

Access Denied Message in Google Chrome

Here's how to resolve the access denied message in Chrome, and why you might be seeing it
Written by Jason Sturman
Updated over a week ago

Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies

Clear your cache and browsing history to help eliminate issues in People®
Written by Jason Sturman
Updated over a week ago

Proxy Server / Firewall Problems

Allow access to People® in your firewall
Written by Jason Sturman
Updated over a week ago

Clear Cache/Browsing History in Google Chrome

Clearing the cache / deleting your browsing history can help eliminate issues encountered in People®
Written by Jason Sturman
Updated over a week ago

Resend welcome / login details to an employee

Follow these quick steps to resend a welcome / login email to an employee
Written by Sat Sindhar
Updated over a week ago

Planner View Issues

How to remedy the planner if days of the month aren't appearing properly
Written by Jason Sturman
Updated over a week ago

Skewed Planner View

Fix your planner view
Written by Jason Sturman
Updated over a week ago
Logging in, reset passwords, your company login page

Rules for Password Attempts & Unlocking Accounts

After 5 incorrect password attempts you will be locked out of your account for 30 minutes.
Written by Jason Sturman
Updated over a week ago

Password reset or cannot login

Learn how to reset your password or the reason why you cannot login
Written by Sat Sindhar
Updated over a week ago

Setting Your Password

Learn the rules for entering a password for the first time
Written by Sat Sindhar
Updated over a week ago

How to find your company login page

If you are struggling to find out where to login follow these steps
Written by Sat Sindhar
Updated over a week ago
System status

System maintenance or unexpected down time

Learn how to get notified about scheduled maintenance and other system or unexpected down time issues
Written by Sat Sindhar
Updated over a week ago