Every time you add a new starter, as long as you put their email address in, the system will send them a welcome email.

Sometimes the mail gets accidentally deleted or may go into spam, or the person may just not remembering seeing it. 

To resend the welcome email do the following:

  1. Go to their employee record
  2. Go to the "Personal" segment 
  3. Go to the email address field and remove it - then click out of the field, this will save as blank 
  4. You will be prompted to add a reason for this change for your historical records
  5. Next re-enter their email address into the email address field again 

Following the steps above will trigger a new email to them. If they don't receive the email and you are certain you've got the right spelling/format then start a chat, we can trace all emails being sent out. We need the email address of the person to check. 

Thanks,

Customer Services Team

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