If you have requested a password reset email and you are unable to locate this, please follow the below steps:

  • Please ensure you are typing in the correct email address when requesting this. You need to contact your manager or HR administrator and ask them to check if the email address added to your employee record is correct.

  • Please also check your Junk and Spam folders.

  • If you are still not able to locate the email, please ensure your IT has whitelisted our IPs and domains as detailed in our article below, and then try again:

https://help.peoplehr.com/en/articles/965405-whitelist-our-email-server

Thank you,

Customer support team

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