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Password reset email not received
Password reset email not received

The password reset email is not being sent

Claudia Popovici avatar
Written by Claudia Popovici
Updated over a week ago

If you have requested a password reset email and you are unable to locate this, please follow the below steps:

  • Please ensure you are typing in the correct email address when requesting this. You need to contact your manager or HR administrator and ask them to check if the email address added to your employee record is correct.

  • Please also check your Junk and Spam folders.

  • If you are still not able to locate the email, please ensure your IT has whitelisted our IPs and domains as detailed in our article below, and then try again:

Thank you,

Customer support team

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