Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies in Internet Explorer 9, 10 and 11.

Select 'Tools' (via the Gear Icon) > 'Safety' > 'Delete browsing history…'

Make sure to uncheck 'Preserve Favorites website data' and check both 'Temporary Internet Files' and Cookies then click 'Delete'.

You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.


Customer Services Team

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