Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies
This document explains how to clear the cache and cookies in Internet Explorer 9, 10 and 11.
Select 'Tools' (via the Gear Icon) > 'Safety' > 'Delete browsing history…'
Make sure to uncheck 'Preserve Favorites website data' and check both 'Temporary Internet Files' and Cookies then click 'Delete'.
You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
Customer Services Team