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FAQs and Troubleshooting
FAQs and Troubleshooting
A regularly curated list of the most commonly asked questions by People customers.
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17 articles in this collection
Written by
Sarah Mills,
Edward Dixon,
and
Claudia Popovici
I have a new phone - Two Factor Authentication (2FA)
Written by
Sarah Mills
Updated over a week ago
Password reset email not received
The password reset email is not being sent
Written by
Claudia Popovici
Updated over a week ago
Terms and Conditions
Written by
Sarah Mills
Updated over a week ago
Clear Cache - Firefox
Written by
Sarah Mills
Updated over a week ago
Access Denied
What to do if you see the Access Denied error message
Written by
Sarah Mills
Updated over a week ago
What happens when you change an employee's email address?
Changing the login email address
Written by
Sarah Mills
Updated over a week ago
Can an employee add sickness?
Frequently Asked Questions
Written by
Sarah Mills
Updated over a week ago
What People® Can/Can't do as Data Processors
Written by
Sarah Mills
Updated over a week ago
Information Security
Find out the key details about our INFOSEC, ISO27001, ICO, GDPR and other policies
Written by
Sarah Mills
Updated over a week ago
Clear Cache - Internet Explorer
Clear your cache and browsing history to help eliminate issues in People®
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Written by
Edward Dixon
Updated over a week ago
Why Do I Keep Getting Logged Out?
Written by
Sarah Mills
Updated over a week ago
Proxy Server / Firewall Problems
Allow access to People® in your firewall
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Written by
Edward Dixon
Updated over a week ago
Clear Cache - Google Chrome
Clearing the cache / deleting your browsing history can help eliminate issues encountered in People®
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Written by
Edward Dixon
Updated over a week ago
What Happens If I Delete An Employee Record?
(Admin Only) Complying with GDPR regulations and Auditing on deleted records.
Written by
Sarah Mills
Updated over a week ago
Logging in, reset passwords, your company login page
Resend welcome / login details to an employee
Follow these quick steps to resend a welcome / login email to an employee
Written by
Sarah Mills
Updated over a week ago
Password reset or cannot login
Learn how to reset your password or the reason why you cannot login
Written by
Sarah Mills
Updated over a week ago
System status
System maintenance or unexpected down time
Learn how to get notified about scheduled maintenance and other system or unexpected down time issues
Written by
Sarah Mills
Updated over a week ago