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FAQs and Troubleshooting
A regularly curated list of the most commonly asked questions by People customers.
EI have a new phone - Two Factor Authentication (2FA)
Password reset email not received
Terms and Conditions
Clear Cache - Firefox
Access Denied
What happens when you change an employee's email address?
Can an employee add sickness?
What People® Can/Can't do as Data Processors
Information Security
Clear Cache - Internet Explorer
Why Do I Keep Getting Logged Out?
Proxy Server / Firewall Problems
Clear Cache - Google Chrome
What Happens If I Delete An Employee Record?