FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by People customers.

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17 articles in this collection
Written by Sarah Mills, Edward Dixon, and Claudia Popovici

I have a new phone - Two Factor Authentication (2FA)

Written by Sarah Mills
Updated over a week ago

Password reset email not received

The password reset email is not being sent

Written by Claudia Popovici
Updated over a week ago

Terms and Conditions

Written by Sarah Mills
Updated over a week ago

Clear Cache - Firefox

Written by Sarah Mills
Updated over a week ago

Access Denied

What to do if you see the Access Denied error message

Written by Sarah Mills
Updated over a week ago

What happens when you change an employee's email address?

Changing the login email address

Written by Sarah Mills
Updated over a week ago

Can an employee add sickness?

Frequently Asked Questions

Written by Sarah Mills
Updated over a week ago

What People® Can/Can't do as Data Processors

Written by Sarah Mills
Updated over a week ago

Information Security

Find out the key details about our INFOSEC, ISO27001, ICO, GDPR and other policies

Written by Sarah Mills
Updated over a week ago

Clear Cache - Internet Explorer

Clear your cache and browsing history to help eliminate issues in People®

Written by Edward Dixon
Updated over a week ago

Why Do I Keep Getting Logged Out?

Written by Sarah Mills
Updated over a week ago

Proxy Server / Firewall Problems

Allow access to People® in your firewall

Written by Edward Dixon
Updated over a week ago

Clear Cache - Google Chrome

Clearing the cache / deleting your browsing history can help eliminate issues encountered in People®

Written by Edward Dixon
Updated over a week ago

What Happens If I Delete An Employee Record?

(Admin Only) Complying with GDPR regulations and Auditing on deleted records.

Written by Sarah Mills
Updated over a week ago

Resend welcome / login details to an employee

Follow these quick steps to resend a welcome / login email to an employee

Written by Sarah Mills
Updated over a week ago

Password reset or cannot login

Learn how to reset your password or the reason why you cannot login

Written by Sarah Mills
Updated over a week ago

System status

System maintenance or unexpected down time

Learn how to get notified about scheduled maintenance and other system or unexpected down time issues

Written by Sarah Mills
Updated over a week ago