FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by People customers.

Sat Sindhar avatar Abbi Melville avatar Jason Sturman avatar
20 articles in this collection
Written by Sat Sindhar, Abbi Melville, and Jason Sturman

I have a new phone - Two Factor Authentication (2FA)

Abbi Melville avatar
Written by Abbi Melville
Updated this week

Terms and Conditions

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Written by Abbi Melville
Updated this week

Clear Cache - Firefox

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Written by Abbi Melville
Updated over a week ago

Access Denied

What to do if you see the Access Denied error message
Abbi Melville avatar
Written by Abbi Melville
Updated over a week ago

FAQ - Authorisation Workflows

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Written by Abbi Melville
Updated this week

FAQ - Logbook changes

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Written by Abbi Melville
Updated this week

What happens when you change an employee's email address?

Changing the login email address
Abbi Melville avatar
Written by Abbi Melville
Updated over a week ago

Can an employee add sickness?

Frequently Asked Questions
Abbi Melville avatar
Written by Abbi Melville
Updated over a week ago

What People® Can/Can't do as Data Processors

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Written by Abbi Melville
Updated over a week ago

Information Security

Find out the key details about our INFOSEC, ISO27001, ICO, GDPR and other policies
Sat Sindhar avatar
Written by Sat Sindhar
Updated over a week ago

Clear Cache - Internet Explorer

Clear your cache and browsing history to help eliminate issues in People®
Jason Sturman avatar
Written by Jason Sturman
Updated over a week ago

Why Do I Keep Getting Logged Out?

Abbi Melville avatar
Written by Abbi Melville
Updated over a week ago

Proxy Server / Firewall Problems

Allow access to People® in your firewall
Jason Sturman avatar
Written by Jason Sturman
Updated over a week ago

Clear Cache - Google Chrome

Clearing the cache / deleting your browsing history can help eliminate issues encountered in People®
Jason Sturman avatar
Written by Jason Sturman
Updated over a week ago

Planner View Issues

How to remedy the planner if days of the month aren't appearing properly
Jason Sturman avatar
Written by Jason Sturman
Updated over a week ago

What Happens If I Delete An Employee Record?

(Admin Only) Complying with GDPR regulations and Auditing on deleted records.
Abbi Melville avatar
Written by Abbi Melville
Updated over a week ago