FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by People customers.

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17 articles in this collection
Written by Sarah Mills, Edward Dixon, and Claudia Popovici

I have a new phone - Two Factor Authentication (2FA)

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Written by Sarah Mills
Updated over a week ago

Password reset email not received

The password reset email is not being sent
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Written by Claudia Popovici
Updated over a week ago

Terms and Conditions

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Written by Sarah Mills
Updated over a week ago

Clear Cache - Firefox

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Written by Sarah Mills
Updated over a week ago

Access Denied

What to do if you see the Access Denied error message
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Written by Sarah Mills
Updated over a week ago

What happens when you change an employee's email address?

Changing the login email address
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Written by Sarah Mills
Updated over a week ago

Can an employee add sickness?

Frequently Asked Questions
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Written by Sarah Mills
Updated over a week ago

What People® Can/Can't do as Data Processors

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Written by Sarah Mills
Updated over a week ago

Information Security

Find out the key details about our INFOSEC, ISO27001, ICO, GDPR and other policies
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Written by Sarah Mills
Updated over a week ago

Clear Cache - Internet Explorer

Clear your cache and browsing history to help eliminate issues in People®
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Written by Edward Dixon
Updated over a week ago

Why Do I Keep Getting Logged Out?

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Written by Sarah Mills
Updated over a week ago

Proxy Server / Firewall Problems

Allow access to People® in your firewall
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Written by Edward Dixon
Updated over a week ago

Clear Cache - Google Chrome

Clearing the cache / deleting your browsing history can help eliminate issues encountered in People®
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Written by Edward Dixon
Updated over a week ago

What Happens If I Delete An Employee Record?

(Admin Only) Complying with GDPR regulations and Auditing on deleted records.
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Written by Sarah Mills
Updated over a week ago