FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by People customers.

Sat Sindhar avatar Jason Sturman avatar Sarah Mills avatar
20 articles in this collection
Written by Sat Sindhar, Jason Sturman, and Sarah Mills

I have a new phone - Two Factor Authentication (2FA)

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Written by Sarah Mills
Updated over a week ago

Terms and Conditions

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Written by Sarah Mills
Updated over a week ago

Clear Cache - Firefox

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Written by Sarah Mills
Updated over a week ago

Access Denied

What to do if you see the Access Denied error message
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Written by Sarah Mills
Updated over a week ago

FAQ - Authorisation Workflows

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Written by Sarah Mills
Updated over a week ago

FAQ - Logbook changes

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Written by Sarah Mills
Updated over a week ago

What happens when you change an employee's email address?

Changing the login email address
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Written by Sarah Mills
Updated over a week ago

Can an employee add sickness?

Frequently Asked Questions
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Written by Sarah Mills
Updated over a week ago

What People® Can/Can't do as Data Processors

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Written by Sarah Mills
Updated over a week ago

Information Security

Find out the key details about our INFOSEC, ISO27001, ICO, GDPR and other policies
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Written by Sat Sindhar
Updated over a week ago

Clear Cache - Internet Explorer

Clear your cache and browsing history to help eliminate issues in People®
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Written by Jason Sturman
Updated over a week ago

Why Do I Keep Getting Logged Out?

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Written by Sarah Mills
Updated over a week ago

Proxy Server / Firewall Problems

Allow access to People® in your firewall
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Written by Jason Sturman
Updated over a week ago

Clear Cache - Google Chrome

Clearing the cache / deleting your browsing history can help eliminate issues encountered in People®
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Written by Jason Sturman
Updated over a week ago

Planner View Issues

How to remedy the planner if days of the month aren't appearing properly
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Written by Jason Sturman
Updated over a week ago

What Happens If I Delete An Employee Record?

(Admin Only) Complying with GDPR regulations and Auditing on deleted records.
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Written by Sarah Mills
Updated over a week ago