FAQs and Troubleshooting
A regularly curated list of the most commonly asked questions by People customers.
17 articles
EWritten by Sarah Mills, Claudia Popovici and Edward Dixon
EI have a new phone - Two Factor Authentication (2FA)
Written by Sarah Mills. Updated over a week ago
Password reset email not received
The password reset email is not being sentWritten by Claudia Popovici. Updated over a week ago
Terms and Conditions
Written by Sarah Mills. Updated over a week ago
Clear Cache - Firefox
Written by Sarah Mills. Updated over a week ago
Access Denied
What to do if you see the Access Denied error messageWritten by Sarah Mills. Updated over a week ago
What happens when you change an employee's email address?
Changing the login email addressWritten by Sarah Mills. Updated over a week ago
Can an employee add sickness?
Frequently Asked QuestionsWritten by Sarah Mills. Updated over a week ago
What People® Can/Can't do as Data Processors
Written by Sarah Mills. Updated over a week ago
Information Security
Find out the key details about our INFOSEC, ISO27001, ICO, GDPR and other policiesWritten by Sarah Mills. Updated over a week ago
Clear Cache - Internet Explorer
Clear your cache and browsing history to help eliminate issues in People®E
Written by Edward Dixon. Updated over a week ago
Why Do I Keep Getting Logged Out?
Written by Sarah Mills. Updated over a week ago
Proxy Server / Firewall Problems
Allow access to People® in your firewallE
Written by Edward Dixon. Updated over a week ago
Clear Cache - Google Chrome
Clearing the cache / deleting your browsing history can help eliminate issues encountered in People®E
Written by Edward Dixon. Updated over a week ago
What Happens If I Delete An Employee Record?
(Admin Only) Complying with GDPR regulations and Auditing on deleted records.Written by Sarah Mills. Updated over a week ago