There may be a field in a logbook record that required a video file, or you're building a Ripple that contains a video/audio step.
This field can support MP4 files up to 30MB when uploaded manually, or 15MB if uploaded via API.
If you need to convert or compress your video, you can use our converter linked below:
Once converted, you can upload your file to the relevant field by clicking 'Browse' and locating this in your files.
Customer Services Team.